How to Contact our Support Team Follow
Self-Service
- Prior to contacting our Support team, we recommend searching our knowledge base for an answer to your question. We have information on how to utilize Telmediq based on the type of user you are, video training tutorials, and more.
- You can search in the search bar at the top of the page.
Submitting a Ticket
- To submit a ticket, click “Submit a ticket” in the top bar.
- Choose your request type and fill out necessary details.
- You can add attachments here such as error screenshots and call schedules.
Calling Support
- Telephone: 1.888.364.9305
- Ext. 2 - Standard Support line (Mon-Sun 8:00am - 9:00pm Eastern Time)
- Ext. 3 - Emergency Support Line (24/7/365)
Telmediq Mobile App: Open Telmediq Mobile App > Settings > Info – Email Support / Request Callback
Comments
2 comments
Where is your urgent number???
I will update this article to include that information. It can also be found on the PDF version here: https://support.telmediq.com/hc/en-us/articles/4409921679117-Telmediq-Support-Information
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