Getting Started with Telmediq

Installation

• Telmediq Desktop system requirements
• Installing the app on iPhone
• Installing the app on Android
• Installing the Telmediq desktop app for Microsoft Windows

Quick-Start Tutorial Videos

• Mobile app intro video (2 minutes)
• Using the desktop app and web console (4 minutes)
• Telmediq two-way messaging (6 minutes)

Quick Reference Guides

• Reports
• Telmediq Quick Reference Guides for mobile (PDF)

Video Training Tutorials

Web Console

• Messaging Using the Web Console
• Managing Patient Care Team Assignments - Web Console and Desktop App
• Managing Schedules in Telmediq
• Web Console User Management
• Web Console Paging Groups

Mobile Users

• Directory Feature - iPhone
• Directory Feature - Android
• Patient Centric Messaging - iPhone
• Patient Centric Messaging - Android
• Managing Patient Care Team Assignments - Mobile App
• Mobile App Settings

See all 8 articles

Documentation for Modules

WMG User Guides

• WMG User guides

Web Console Users

• Viewing Alert logs and Message history
• Alternate phone numbers
• Admin: Add a new User
• Shift Swapping - Use and Administration
• Archiving Messages
• Provisioning and Assigning Pager Numbers

See all 9 articles

Mobile Users

• Mobile Messaging
• Mobile Contacts

Mobile Users FAQ's

Android Devices

• How do I fix notification problems on my Samsung?
• How do I fix notification problems on other Android devices

Apple Watch Information

• How do I set up my Apple Watch with Telmediq?

SETTING UP EMERGENCY BYPASS FOR IPHONE

• iPhone - Emergency Bypass

Enable Persistent App in Android

• How to enable persistent app in Android

How can I forward a thread

• Forwarding threads in the iPhone app

This contact is no longer in your account.

• This user is no longer in your account.

Download the Quick Reference Mobile PDF

• Download the Quick Reference Mobile PDF

Can I turn my SmartPager off?

• I don't want to receive pages for a while

How do I "Force Quit" an app?

• Force Quit vs Delete

Distinct alert tones for Normal and Urgent pages:

• Can I make the alert tones unique?

Block My Caller ID

• Hide my cell number when returning calls

My Caller ID is not hidden

• Error when I turn on Caller ID Blocking

Record a custom pager greeting

• Instructions for setting a custom pager greeting on Android

Callback feature resulted in paging myself

• I used "callback" feature but the system just paged me?

My pages look like they're downloading, but the app seems to hang?

• Captive WIFI Error

Error: "Push Notifications are currently disabled"

• How To Enable Push Notifications On Android
• How to enable Push Notifications on iPhone

I got the SMS, but not the Page

• I got the SMS, but not the Page

I didn't hear the Push Alert on my iPhone

• When I'm talking on my phone, I don't hear the push notification.
• I got the SMS, but didn't hear the app Alert

Receive Pages when DND (Do Not Disturb) Turned On

• How to set custom ringtones for Android contacts
• iPhone - Emergency Bypass

Can I forward all messages if someone covers me?

• Forward all messages for a period of time

How do I forward a single message?

• Ad hoc forward a message to another recipient

Where did my message go?

• I didn't delete any messages from inbox

I can't delete a message...

• Why can't I get rid of this message?

Secure Messaging Delivery

• How Messaging Works

Recurring Alerts / Can't Read My Message

• I keep getting alerts that I have a message. My phone keep buzzing over and over and I’m going crazy.

View My New Virtual SmartPager Number

• How do I see my new virtual pager number?

Customizing the Contact List

• Adding Contacts & Creating Groups

I can't add media to my message...

• It says "Blocked" when I try to add an image?

My camera is not working

• Troubleshooting iOS Camera issues

I want my iPhone to vibrate longer

• On Silent mode I want my iPhone to vibrate longer

See all sections...

Web Console FAQ's

Bulk Editing Users

• Bulk Editing Users

Directories in Telmediq

• Directories, and Linked account shared directories

Managing Groups and Roles

• Configuring Groups
• Configuring Roles

Public Landing Pages

• Creating and managing public landing pages

AD/LDAP Integration

• The user's mobile number is not syncing
• Setting up AD User Sync and Authentication
• Why aren't my AD users syncing?

How do I turn on reporting?

• Adding "Report Viewer" Role to a Permission Group

Escalations

• Escalation Policies
• What happens if I don't read a message?

Alerting Policy

• Adjusting reply messages
• Alerting Policies
• Push, SMS, call mobile, call home

Locked Account

• I forgot my SmartPager Password...
• I downloaded SmartPager app but my account is locked?
• I entered my PIN incorrectly...

Error: I "already registered" the app?

• I upgraded to a NEW phone...
• But this is the first time I've registered?
• I downloaded SmartPager app AGAIN...

Can I get out of a Group Conversation?

• I don't want to participate in the group chat any longer...

Why can't I put a user on the Scheduler?

• Add a Member to the "On Call" group:

Can the Transcription be turned off?

• Disabling Voice Page Transcriptions

Can paging threads be integrated to an EMR?

• Can I download a message-thread or print it?

TOKENS: multiple users share a Login

• Token Users

Adding Media to a Message

• Can I add an attachment to a message?

SmartAnswer FAQ's

SmartAnswer Template Script

• IVR Sample Template

Menu Greetings and Actions

• Audio Files Customization & Playback Order

Use TelmedIQ's Custom audio recording:

• Can you record the Menu Greeting for me?

Use a VoiceBunny recording:

• Can we use a stock audio recording?

Record the Menu Greeting in your own voice:

• Can I do the recording myself?

Newest Releases & Features

In the Console:

• New Send A Page Screen (Nov 2015)
• August Server Release: V1.10.9
• July Server Release:

In the mobile app:

• IOS New Features - released 13 Aug

Upgrading to TelmedIQ Hermes Platform

App Demo

• iPhone And Android Users

Reasons to Upgrade

• Why We are Upgrading

Upgrading the Mobile Apps

• Android Users
• iPhone Users

Technical & 3rd Party Integrations

Technical

• Telmediq Hermes and Call Centers

Inbound integration

• Configuring Providers and Identifiers
• Hermes Inbound Email Integration
• Smart Pager Pegasus and Call Centers
• Pegasus Inbound Email integration details