Getting Started with Telmediq

Installation

• Installing the App on iPhone
• Installing the App on Android
• Telmediq web console and desktop app system requirements
• Installing the Telmediq Desktop App for Microsoft Windows

Quick-Start Tutorial Videos

• Using the Desktop App and Web Console (4 minutes)
• Mobile App Intro Video (2 minutes)

Quick Reference Guides

• Telmediq Quick Reference Guides for mobile (PDF)
• Reports

Video Training Tutorials

Web Console

• Web Console Paging Groups
• Managing Schedules in Telmediq
• Messaging Using the Web Console
• Managing Patient Care Team Assignments - Web Console and Desktop App
• Web Console Paging Groups

Mobile Users

• Mobile App Install - iPhone
• Mobile App Install - Android
• Managing Patient Care Team Assignments - Mobile App

Documentation for Modules

Mobile Users

• Telmediq Quick Reference Guides for Mobile

Web Console Users

• Admin Account Settings [PDF]
• Console Paging Groups [PDF]
• Provisioning and Assigning Pager Numbers
• Archiving Messages
• Admin: Add a New User
• Alternate Phone Numbers

See all 12 articles

WMG User Guides

• News & Announcements: Admin Guide

Mobile Users FAQ's

Android Devices

• How do I fix notification problems on other Android devices?
• How do I fix notification problems on my Samsung?

Apple Watch Information

• How do I set up my Apple Watch with Telmediq?

SETTING UP EMERGENCY BYPASS FOR IPHONE

• Setting Up Emergency Bypass for iPhone

ENABLE PERSISTENT APP IN ANDROID

• How to Enable Persistent App in Android

HOW CAN I FORWARD A THREAD

• How can I forward a thread?

CAN I TURN MY SMARTPAGER OFF?

• Can I turn my Telmediq off?

HOW DO I "FORCE QUIT" AN APP?

• How do I "force quit" an app?

DISTINCT ALERT TONES FOR NORMAL AND URGENT PAGES:

• Can I make the alert tones different for normal and urgent pages?

Block My Caller ID

• How do I hide my phone number when returning calls?

Record a Custom Pager Greeting

• How to Set Up a Custom Pager Greeting

ERROR: "PUSH NOTIFICATIONS ARE CURRENTLY DISABLED"

• How to Enable Push Notifications on iPhone
• How can I receive pages when Do Not Disturb is on?

I GOT THE SMS, BUT NOT THE PAGE

• I got the SMS, but not the page.

I DIDN'T HEAR THE PUSH ALERT ON MY IPHONE

• When I'm talking on my phone, I don't hear the push notification.

RECEIVE PAGES WHEN DND (DO NOT DISTURB) TURNED ON

• How to set custom ringtones for Android contacts

HOW DO I FORWARD A SINGLE MESSAGE?

• How do I forward a single message?

I CAN'T DELETE A MESSAGE...

• Why can't I get rid of this message?

SECURE MESSAGING DELIVERY

• How Messaging Works

MY CAMERA IS NOT WORKING

• My camera is not working.

FAQs

Medical Answering Service Replacement

• Can you record the Menu Greeting for me?
• Can I do the recording myself?
• Audio Files Customization & Playback Order
• Medical Answering Service IVR Sample Template Script

Web Console

• I forgot my Telmediq Password...
• Can the voice page transcription be turned off?
• Push, SMS, call mobile, call home
• Can paging threads be integrated to an EMR?
• I don't want to participate in the group chat any longer...
• How can I put a user on the Scheduler?

See all 18 articles

Technical & 3rd Party Integrations

Technical

• Telmediq and Call Centers

Inbound Integration

• Configuring Providers and Identifiers
• Telmediq Inbound Email Integration