- To review your tickets choose “Your Tickets” from the homepage.
- Locate requests that you have submitted under “My requests”.
- You can review tickets that you have been CC’d on under “Requests I’m CC’d on”.
- If applicable, you may also view tickets submitted within your organization under “Organization requests”.
- Under any of the request tabs, you may sort by Open, Solved, Awaiting Your Reply, and Any.
- In the search requests bar, you can search for tickets by keywords, request type, or ticket number.
- On any article available in the customer portal, you can provide comments and feedback. You can track your comments for responses under Contributions.
- For articles that are helpful and for quick reference, click the button. You will be able to quickly reference all documents that you are following under Following.