Mai Y.
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Activity overview
Latest activity by Mai Y.-
Mai Y. created an article,
Submit a Support Ticket
Overview Users can log into our Customer Portal to submit a ticket for PerfectServe Support. This allows Support to assist with any issues, requests, or questions you may have. Remember to complet...
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Mai Y. created an article,
Updated Support Ticket Process & Forms
This new update will release on April 7th, 2025. Table of Contents Overview What's Changing and Why Ticket Priority Levels and Expected Turnaround Times Overview We have implemented several imp...
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Mai Y. commented,
I will update this article to include that information. It can also be found on the PDF version here: https://support.telmediq.com/hc/en-us/articles/4409921679117-Telmediq-Support-Information
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Mai Y. created an article,
PDF: Customer Portal Overview
For printable documentation to be distributed within your organization, please download the attached document.
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Mai Y. created an article,
How to Contact our Support Team
Self-Service Prior to contacting our Support team, we recommend searching our knowledge base for an answer to your question. We have information on how to utilize PerfectServe Clinical Collaborati...
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Mai Y. created an article,
How to Log In to the Customer Portal for the First Time
Logging In Go to https://support.telmediq.com/hc/en-us. Choose "Sign In" from the top right. On the login screen, consider two options in logging in for the first time. Option 1 – Have you e...
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Mai Y. created an article,
How to View Your Tickets
Managing Tickets To review your tickets choose “Your Tickets” from the homepage. Locate requests that you have submitted under “My requests”. You can review tickets that you have been CC’d on und...
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Mai Y. created an article,