Mai Y.
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Submit a Support Ticket
OverviewUsers can log into our Customer Portal to submit a ticket for PerfectServe Support. This allows Support to assist with any issues, requests, or questions you may have. Remember to complete ...
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Updated Support Ticket Process & Forms
This new update will release on April 7th, 2025. Table of Contents Overview What's Changing and Why Ticket Priority Levels and Expected Turnaround Times Overview We have implemented several imp...
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PDF: Customer Portal Overview
For printable documentation to be distributed within your organization, please download the attached document.
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How to Contact our Support Team
Self-ServicePrior to contacting our Support team, we recommend searching our knowledge base for an answer to your question. We have information on how to utilize PerfectServe Clinical Collaboration...
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How to Log In to the Customer Portal for the First Time
Logging In Go to https://support.telmediq.com/hc/en-us. Choose "Sign In" from the top right. On the login screen, consider two options in logging in for the first time. Option 1 – Have you e...
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How to View Your Tickets
Managing Tickets To review your tickets choose “Your Tickets” from the homepage. Locate requests that you have submitted under “My requests”. You can review tickets that you have been CC’d on und...
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Video: Customer Portal Overview