How do I fix notification problems on my Samsung? Follow
This can vary slightly between Samsung devices but in general, here are complete instructions:
Go to Settings / Sounds and Vibration / Volume
- Make sure Notifications volume is at least half way
Go to Settings / Device Maintenance / battery
- set Power saving mode
- Off
or - MID
- customize
- Background Network Usage: On/Allowed
- Off
- under App Power Monitor
- edit Unmonitored Apps
- +Add apps
- Make sure Telmediq is ticked and tap DONE
- edit Unmonitored Apps
- open up Battery Usage
- tap the ☰ menu in top right and choose ‘Optimize battery usage’
- change ‘Apps not optimized’ to ‘All apps’
- find Telmediq and turn it off
Go to Settings / Apps / Telmediq
- Usage info,
Mobile data- Allow background data usage
- App settings,
Notifications- Allow Notifications
- Bypass DND / Set as Priority Enable
- If there are Categories, make sure that for each one, Sound is not 'None' or 'Silent'
- this occasionally changes after updating from 7 (Nougat) to 8 (Oreo) or 9 (Pie)
- Permissions
- Camera (to attach photos of face sheets, etc)
- Microphone (to take or place VoIP calls/callbacks from within the app)
- Phone (to trigger regular calls/callbacks from within the app, with or without Call ID blocking)
- Storage (to attach documents or Gallery images)
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