How do I fix notification problems on my Samsung? Follow

Device: Notification Sound/Volume

Device Battery: Power Saving Mode

Device Battery: Unmonitored App

Device Battery: Battery Optimization

App Settings: Mobile Data

App Settings: Notification Settings

App Settings: App Permissions

Note: The naming conventions can vary slightly between Samsung devices.

In general, here are complete instructions:

1. Make sure your notification volume is at least half way up
   • Go to Settings > Sounds and Vibration > Volume
   •  
2. Make sure your battery optimization is not interfering with the Telmediq app.
   • Update Power Saving Mode
     • Go to Settings > Device Maintenance > Battery > Power Saving Mode
       • Recommended: Power Saving Mode - OFF
         • Other option: Power Saving Mode - MID 
           •    
         • Background Network Usage: On/Allowed (for Power Saving Mode - MID)
           • 
3. Add the Telmediq app to the Unmonitored Apps list.
   • Unmonitored Apps > Select "+Add apps" > Mark "Telmediq" > Done
     •  
4. Turn off the battery optimization for the Telmediq app.
   • Open up Battery Usage 
     • Tap the 3-dot menu in top right and choose ‘Optimize battery usage’
     • Change ‘Apps not optimized’ to ‘All apps’
     • Locate Telmediq and toggle it off
       •  
       •    

Confirm/update settings for the Telmediq app

1. Settings > Apps > Telmediq
   • Usage section > Mobile data > Allow background data usage
     
     • 
   • App settings section > Notifications
     • Allow Notifications
     • Bypass DND / Set as Priority Enable
     • If there are Categories, make sure that for each one, Sound is not 'None' or 'Silent'
       
       • this occasionally changes after updating from 7 (Nougat) to 8 (Oreo) or 9 (Pie)
   • Permissions
     • Camera (to attach photos of face sheets, etc)
     • Microphone (to take or place VoIP calls/callbacks from within the app)
     • Phone (to trigger regular calls/callbacks from within the app, with or without Call ID blocking)
     • Storage (to attach documents or Gallery images)
       •