How do I fix notification problems on my Samsung? Follow

Note: The naming conventions can vary slightly between Samsung devices.

In general, here are complete instructions:

Confirming Device Notification Volume

1. Go to Settings.
2. Click Sounds and vibration.
3. Click Volume.
4. Confirm that the notification volume is on. (Turn up if needed)

Battery Optimization – Power Saving Mode
Update Power Saving Mode in the Settings.

1. Click on Settings.
2. Select Battery.
3. Review the Power Saving Mode.
   • Recommended setting: Off

Battery Optimization – Turn off for PerfectServe Clinical Collaboration app
Turn off the battery optimization for the PerfectServe Clinical Collaboration App:

1. Enter the Device Settings Menu
2. Select Battery.
3. Click on Background Usage Limits.
4. Select Never Auto Sleeping Apps.
5. Click the + icon to add an app to the list.
6. Locate the PerfectServe Clinical Collaboration App and select it.
7. Click Add.

Confirm PerfectServe Clinical Collaboration App Settings

1. Click on Settings.
2. Select Apps.
3. Open PerfectServe Clinical Collaboration.
4. Navigate to the Usage section and select Mobile data.
5. Toggle on the Allow background data usage.

Confirm PerfectServe Clinical Collaboration App Notification Settings

Update Notifications in the App Settings section.

1. Click on Settings.
2. Select Notifications and then Do Not Disturb.
3. Select App Notifications.
4. Add the PerfectServe Clinical Collaboration App.
5. Click Done.

Confirm App Permission Settings
Update Permissions in the App Settings section:

1. Click on Settings.
2. Select Apps.
3. Open PerfectServe Clinical Collaboration.
4. Navigate to the App Settings and select Permissions.
5. Toggle on the following:
   
   • Camera (to attach photos of face sheets, etc.
   • Microphone (to take or place VoIP calls/callbacks from within the app)
   • Phone (to trigger regular calls/callbacks from within the app, with or without Call ID
     blocking)
   • Storage (to attach documents or Gallery images)