PerfectServe Clinical Collaboration and Call Centers Follow

There are a few options available.
One way in options:
1.) To a user via SMTP Email (most call center software supports this, and it should PerfectServe Clinical Collaboration. More information can be found here.

2.) Using a web console token (might not be supported by the call center software):
We can provide a list of URLs that will enable you to create messages in PerfectServe Clinical Collaborationto a user or group. This allows you to track a page through Sent, Delayed, Delivered, Read, and Called status.
An example URL: https://<sub-domain>.app.telmediq.com/token/<token name>/?to=[<contactable id>]
We can provide a multiple tokens to use, and can customize the fields available. We could also just provide the base URL, and the agent can type in the providers name in the To: field.

3.) To a user via WCTP (we have set this up with Amtelco, and Intellidesk, it must be configured per account with credentials):
Similar to SMTP, but more reliable, and secure. When the page is sent a response is sent back confirming the page was received.

4.) REST API Integration is available. Please contact support@telmediq.com for more information. Additional contracts may be necessary.

Two way options:
1.) Add in the Call Center agents as users in PerfectServe Clinical Collaboration with web console logins. They will be able to use the web console to both send and receive messages/pages.

2.) REST API Integration is available. Please contact support@telmediq.com for more information. Additional contracts will be necessary.