Installing the Telmediq Desktop App for Microsoft Windows Follow

Current Version: 1.3.7

Downloading the Windows Desktop App

The Windows Desktop App can be downloaded from the following location: Telmediq Windows Desktop App

Once the file is downloaded, just double-click on it to start the installation.

Please note that the TelmedIQ Windows Desktop App requires .NET Framework 3.5.  If you do not have it already installed you will be prompted to install it during the installation process.

Upgrading from version 1.3.6 or less (for SCCM or VDI deployments)

Changes were made to version 1.3.7 that improve Imprivata compatibility as well as compatibility with VDI deployments. Upgrading from a version equal to or less than 1.3.6 requires specific steps:

1. Uninstall the existing Telmediq Desktop application from all machines and all users
2. Deploy the new Telmediq Desktop application
3. Deploy the registry key file for each machine (See Registry Key section below)

Failure to follow these steps will require that the Telmediq desktop app is uninstalled and the process followed correctly.

Signing In

Please note that if you are distributing this in a managed environment (via SCCM) skip to Registry configuration.

Once the app is installed, you will be prompted to enter your account name.

This information can be found by looking at the URL used to access the website.  The account name is the first part of the URL: https://<account name>.app.telmediq.com  

In the example below, the account name would be "bln".

Once the account name is provided, click "Continue" to access the login screen.  Log in with either your username or e-mail address.  If this is your first time logging in or you have forgotten your password, please use the "Forgot Your Password?" functionality located below the login fields.

Registry Configuration

When deploying this software in an enterprise setting (via SCCM or VDI) you can pre-configure the account:

The registry key required for 64-bit machines:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telmediq]

"subdomain"=”<account-name>"

The registry key required for 32-bit machines:

[HKEY_LOCAL_MACHINE\SOFTWARE\Telmediq]

"subdomain"="<account-name>"

Update the “<account-name>” to your account name, including quotes. This information can be found by looking at the URL used to access the website.  The account name is the first part of the URL: https://<account name>.app.telmediq.com  

Anti-virus Exceptions

When deploying this software in an enterprise setting (via SCCM) you may also need to configure exceptions for:

Support for Single Sign-On using Imprivata

Version 1.3.7 and above provides advanced support for Imprivata assisted logins. The Telmediq desktop application exposes unique window titles during each step of the login process. Imprivata can leverage this information using GDI hooks that can assist in providing SSO functionality for the Telmediq desktop application.

When the application first loads, for example, subsequent to a user login to the desktop, the title displayed in the application window bar will read “Telmediq | Login | <account-name>", where account name is your account as defined in the above section.

Following a successful login, the Telmediq desktop application window title will change from “Telmediq | Login | <account-name>”. 

When I Login to a Shared Workstation the Previous User is Still Signed In

When utilizing Telmediq on shared workstations two configurations need to be put in place:

1. Update the desktop shortcut to launch the Telmediq app with the argument --clearSession

2. Configure a run on startup bat file to include:

@echo off
taskkill /F /im Telmediq.exe
start C:\“Program Files (x86)“\Telmediq\Telmediq.exe –clearSession