How do I fix notification problems on other Android devices

Go to Settings / Sounds and Vibration / Volume

  • Make sure Notifications volume is at least half way

 

Disable Battery Optimization

  • Open your device's Settings app.
  • Tap Apps & notifications > Advanced > Special app access > Battery optimization.
    If it displays, 'Not optimized' change it to 'All Apps'
  • Find Telmediq, tap the app and then make sure it's set to 'Don't optimize' and then tap Done.

Check Permissions and Notification Category settings

  • Go to Settings /apps / Application List / Telmediq
  • 'Data usage' or 'Usage info',
    Mobile data
    • Allow background data usage
  • Notifications
    • Allow Notifications
    • Bypass DND / Set as Priority Enable
    • If there are Categories, open each one and ensure Sound is not 'None' or 'Silent'
      • this occasionally changes after updating from 7 (Nougat) to 8 (Oreo) or 9 (Pie)
  • Permissions
    • Camera (to attach photos of face sheets, etc)
    • Microphone (to take or place VoIP calls/callbacks from within the app)
    • Phone (to trigger regular calls/callbacks from within the app, with or without Call ID blocking)
    • Storage (to attach documents or Gallery images)
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