Installing the Telmediq desktop app for Microsoft Windows

Downloading the Windows Desktop App

The Windows Desktop App can be downloaded from the following location: TelmedIQ Windows Desktop App

Once the file is downloaded, just double-click on it to start the installation.

Please note that the TelmedIQ Windows Desktop App requires .NET Framework 3.5.  If you do not have it already installed you will be prompted to install it during the installation process.

Signing In

Please note if you are distributing this in a managed environment (via SCCM) skip to Registry configuration.

Once the app is installed you will be prompted to enter your account name.

This information can be found by looking at the URL used to access the website.  The account name is the first part of the URL: https://<account name>.app.telmediq.com  

In the below example, the account name would be "horizon".

Once the account name is provided, click "Continue" to access the login screen.  Log in with either your username or e-mail address.  If this is your first time logging in or you have forgotten your password, please use the "Forgot Your Password?" functionality located below the login fields.

Registry Configuration

When deploying this software in an enterprise setting (via SCCM) you can pre-configure the account using a registry key and value.

Find the registry value subdomain under:

32 bit: HKLM/SOFTWARE/Telmediq

64 bit: HKLM/SOFTWARE/Wow6432Node/Telmediq

Update the value to your account name. This information can be found by looking at the URL used to access the website.  The account name is the first part of the URL: https://<account name>.app.telmediq.com  

In the below example, the account name would be "horizon".

Anti-virus Exceptions

When deploying this software in an enterprise setting (via SCCM) you may also need to configure exceptions for:

d3dcompiler_47.dll
ffmpeg.dll
libEGL.dll
libGLESv2.dll
node.dll
nw.dll
nw_elf.dll
TelmedIQ.exe

 

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