Hermes Inbound Email Integration

SMTP Inbound Email

TelmedIQ Hermes supports inbound email to:

  • A user's mobile number
  • A user's username
  • A user's pager number
  • A paging group or user's unique id

Mobile Number

When sending an email to a TelmedIQ user via their mobile number, the format of the email address is: <11 digit mobile number>@<URL>.

For example: 15555550231@horizon.app.telmediq.com 

Username

When sending an email to a TelmedIQ user via username, the format <username>@<URL>.

For example: angela.gruber@horizon.app.telmediq.com 

Pager Number

When sending an email to aTelmedIQ user via a pager number the format is <11 digit pager number>@<URL>

For example: 15559994321@horizon.app.telmediq.com 

Unique Id

When sending an email to a TelmedIQ user or group via the Unique Id the format is <Contact id>@<URL>.

For example: CO686d41e8f3a74028908c3daae792d8ea@horizon.app.telmediq.com 

The Contact Id can be retrieved from the User or Group settings in the Contact ID field

For example:

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