The user's mobile number is not syncing

If you have updated a user in AD and the change has not propagated into TelmedIQ, you can verify a user is syncing into TelmedIQ by updating their title or last name* in AD, waiting 10 minutes, checking that the user updated in TelmedIQ, then reverting the change.

Often performing this check will cause the user to then sync correctly.

If this does not resolve the issue please contact support for further assistance.

* TelmedIQ hashes the data we are capturing from AD. When TelmedIQ sees that the hashed data no longer matches we then re-sync the user.

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