Telmediq Hermes and Call Centers

There are a few options available.
One way in options:
1.) To a user via SMTP Email (most call center software supports this, and it should be easy to configure):
You can send an email to a mobile number, pager number, or contactable ID in Smart Pager. More information can be found here.

2.) Using a web console token (might not be supported by the call center software):
We can provide a list of URLs that will enable you to create messages in Smart Pager to a user or group. This allows you to track a page through Sent, Delayed, Delivered, Read, and Called status.
An example URL: https://<sub-domain>.app.telmediq.com/token/<token name>/?to=[<contactable id>]
We can provide a multiple tokens to use, and can customize the fields available. We could also just provide the base URL, and the agent can type in the providers name in the To: field.

3.) To a user via WCTP (we have set this up with Amtelco, and Intellidesk, it must be configured per account with credentials):
Similar to SMTP, but more reliable, and secure. When the page is sent a response is sent back confirming the page was received.

4.) REST API Integration is available. Please contact support@telmediq.com for more information. Additional contracts may be necessary.

Two way options:
1.) Add in the Call Center agents as users in Telmediq with web console logins. They will be able to use the web console to both send and receive messages/pages.

2.) REST API Integration is available. Please contact support@telmediq.com for more information. Additional contracts will be necessary.

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